Salesforce Certified Pardot Consultant Practice Exam

What happens to an opportunity in Pardot if it is deleted from your CRM?

1. The opportunity is permanently lost

2. The opportunity goes into the Recycling bin

3. It is archived automatically

4. The prospect is notified

The correct answer is: The opportunity goes into the Recycling bin

When an opportunity is deleted from the CRM, it is moved to a recycling bin or similar recovery area, depending on the specific CRM system in use. This feature allows for an opportunity to be recovered or restored if the deletion was accidental, providing a safeguard against permanent loss of valuable data. Pardot's relationship with the CRM means that the integrity of data is maintained, even when deletions occur. While the opportunity is no longer actively visible in the main workspace, it remains in a recoverable state rather than being permanently lost or deleted outright. This process is important for ongoing account management and record-keeping, ensuring that users have the chance to rectify any mistakes without having completely lost the opportunities. The other choices don't accurately represent how opportunities are handled in most CRM systems. Opportunities are not permanently lost without recovery options, they typically aren’t merely archived without a recovery option, and there is no standard feature that would notify prospects directly about changes made to their associated opportunities.